OPENGEAR CM8132-LSP | 32-Port Serial Console Server, Dual AC, Lighthouse Portal, 1 Yr Foundation Support

Q: What is the Lighthouse Service Portal (LSP) and why does it matter?
A: The Lighthouse Service Portal is Opengear's centralised cloud-based management platform. The CM8132-LSP ships pre-enabled for Lighthouse, allowing network engineers to discover, configure, and manage the device — and the wider console server fleet — from a single pane of glass without requiring manual onboarding steps.

Q: What does the included 1 Year Foundation Support (OG-FNTS-CM8100-1YR) cover?
A: Foundation Support provides 8x5 regional technical assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and the support portal. Initial response is up to 15 minutes via portal and up to 30 minutes via email. Priority 1 (Critical) issues — such as severe outages or DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the term, with a 95% SLA compliance target.

Q: Can I extend Foundation Support beyond the included 1-year term?
A: Yes. Opengear Foundation Support is available in 1-, 3-, and 5-year terms, with coverage extendable up to 7 years maximum. Co-terming with Lighthouse subscriptions and hardware warranties is also supported. Contact IP Trading for renewal pricing.

Q: What is the benefit of dual AC C14 power inputs on the CM8132-LSP?
A: Dual AC inputs allow the CM8132-LSP to connect to two independent power sources (e.g., separate PDUs or UPS units). This eliminates the power supply as a single point of failure, which is essential for always-on out-of-band management infrastructure.

Q: Does the CM8132-LSP support Docker, and what can it be used for?
A: Yes. Docker container support is built into the CM8132-LSP, enabling network teams to run lightweight edge applications — such as custom monitoring scripts, automation agents, or network services — directly on the appliance without requiring a separate server.

Q: How can I purchase the CM8132-LSP in Australia, and what support is available locally?
A: The CM8132-LSP is available now through iptrading.com.au, an Australian B2B IT hardware specialist. IP Trading offers competitive pricing, local stock, and Australian-based customer support. Opengear Foundation Support further ensures APAC-region 8x5 technical assistance with next-business-day RMA replacement in Australia.