OPENGEAR CM8132 | 32-Port Serial Console Manager, Dual 1GbE, ARM, 1 Yr Foundation Support

Q: What does the included 1 Year Foundation Support (OG-FNTS-CM8100-1YR) cover?
A: Foundation Support provides 8x5 regional live technical assistance across APAC, Americas, and EMEA via phone, email, and portal. Initial response is up to 15 minutes via portal and up to 30 minutes via email. Critical (Priority 1) issues such as severe outages or DOA units receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are also included throughout the term, with a 95% SLA compliance target.

Q: What is the difference between the hardware warranty and Foundation Support?
A: The CM8132 includes a 5-year standard hardware warranty (extendable to 7 years) that covers manufacturing defects. Foundation Support is a separate service entitlement covering live technical assistance, RMA replacement SLAs, and access to firmware and software updates. Both are important — the hardware warranty protects the unit, while Foundation Support ensures you have expert help and fast replacement when issues arise.

Q: What is the difference between the CM8132 straight pinout and a reverse pinout variant?
A: The CM8132 uses a straight (Cisco-style) pinout on its 32 serial ports, meaning you can connect directly to Cisco and other devices that use straight-through RJ-45 serial cabling without a crossover adapter. Opengear also offers reverse pinout variants for environments that require traditional rolled/reversed cabling. Choose the variant that matches your existing cable infrastructure.

Q: Can the CM8132 be managed centrally across multiple sites?
A: Yes. The CM8132 is fully enabled for the Opengear Lighthouse Service Portal, which allows centralised, at-scale management of multiple console managers across distributed sites — all from a single interface. This is ideal for enterprise and data centre environments with geographically dispersed infrastructure.

Q: Can I purchase the CM8132 in Australia, and what support is available locally?
A: Yes. IP Trading (iptrading.com.au) is an Australian B2B IT hardware reseller supplying the CM8132 with bundled Foundation Support. Australian customers benefit from next-business-day RMA replacement for Priority 1 issues, and 8x5 APAC regional support coverage. You can purchase online or contact the IP Trading team directly for volume pricing or pre-sales assistance.

Q: Does the CM8132 support network automation and custom applications?
A: Yes. The CM8132 includes Docker and Python support, enabling network operations teams to deploy containerised applications and automation scripts directly on the device. This makes it well suited to NetOps and DevOps workflows where automated remediation, monitoring agents, or custom tooling are required at the edge.