OPENGEAR CM8132-10G-DDC | CM8100 32-Port 10GbE Console Manager, Dual DC, TPM 2.0, 1 Yr Foundation Support

Q: What is included in the 1 Year Foundation Support bundled with this listing?
A: This SKU includes 1 Year of Opengear Foundation Support (OG-FNTS-CM8100-1YR). Entitlements include 8x5 regional live assistance across APAC, Americas, and EMEA via phone, email, and portal; initial response times of up to 15 minutes via portal and 30 minutes via email; next-business-day RMA replacement in Australia for Priority 1 (Critical) issues such as severe outages or DOA units; firmware and software updates throughout the support term; and a 95% SLA compliance target.

Q: Can I extend Foundation Support beyond 1 year?
A: Yes. Foundation Support is available in 1, 3, and 5-year terms, with maximum coverage of up to 7 years. Co-terming with Lighthouse subscriptions and hardware warranties is also supported. Contact iptrading.com.au for multi-year pricing.

Q: What are the serial port capabilities of the CM8132-10G-DDC?
A: The CM8132-10G-DDC provides 32 selectable RS-232 serial ports via RJ45 connectors. Each port supports software-selectable X1 or X2 pinout, eliminating the need for physical serial adapters. Baud rates range from 50 to 230,400 bps.

Q: Why does this unit have both 10GbE SFP+ and 1GbE copper uplinks?
A: The dual 10GbE SFP+ ports (NET1, NET2) allow direct connection to high-speed data centre networks or aggregation switches, while the two 1GbE copper ports (NET3, NET4) provide additional management network connectivity, redundancy, or aggregation — supporting flexible and resilient OOB deployments.

Q: Is the CM8132-10G-DDC suitable for high-availability or industrial deployments?
A: Yes. The Dual DC power input with screw-in terminals is specifically designed for high-availability and data centre environments where redundant power is essential. The TPM 2.0 module provides hardware-based security, and the unit supports network redundancy and automatic failover.

Q: Can I purchase this product in Australia through IP Trading, and what support do I get?
A: Yes. iptrading.com.au is a trusted Australian B2B IT hardware reseller. This listing ships within Australia and includes 1 Year of Opengear Foundation Support with next-business-day RMA replacement for critical issues. The unit also carries a 5-year standard hardware warranty (extendable to 7 years). Contact our team for volume pricing, pre-sales advice, or multi-year support options.