OPENGEAR CM8132-10G-C | 32-Port Console Manager, Dual 10GbE SFP+, 5G Modem, TPM 2.0, 1 Yr Foundation Support

Q: What is included in this listing?
A: This listing includes the Opengear CM8132-10G-C Console Manager hardware and 1 Year of Opengear Foundation Support (OG-FNTS-CM8100-1YR), sold together as a single SKU. You receive both the appliance and a full year of covered support from the moment of purchase.

Q: What does Opengear Foundation Support cover?
A: Foundation Support provides 8x5 regional technical assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal. Initial response times are up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues — including severe outages and DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the term, with a 95% SLA compliance target.

Q: Can I purchase Foundation Support for longer than 1 year?
A: Yes. Opengear Foundation Support is available in 1-, 3-, and 5-year terms, with a maximum coverage period of 7 years. Co-terming with Lighthouse subscriptions and hardware warranties is also available. Contact iptrading.com.au to discuss multi-year options.

Q: What are the serial port capabilities of the CM8132-10G-C?
A: The CM8132-10G-C features 32 RS-232 software-selectable serial ports (RJ45) supporting both X1 and X2 pinout configurations, eliminating the need for serial adapters. Baud rates range from 50 to 230,400 bps.

Q: How does the integrated 5G modem work for out-of-band management?
A: The built-in 5G cellular modem provides an independent, always-on out-of-band management path. If primary network uplinks fail, the CM8132-10G-C automatically fails over to the cellular connection, ensuring uninterrupted remote access to critical infrastructure without requiring a separate cellular gateway device.

Q: Can I buy the CM8132-10G-C in Australia, and does IP Trading offer local support?
A: Yes. iptrading.com.au is an authorised Australian reseller of Opengear products. We supply genuine hardware with valid warranty and support entitlements, backed by local pre-sales advice and order fulfilment. The bundled Foundation Support also covers APAC regional 8x5 assistance, so you have local and vendor-level support from day one.