OPENGEAR CM8116-LSP | 16-Port Console Manager, Straight Pinout, Dual 1GbE, LSP, TPM 2.0, 1 Yr Foundation Support

Q: What does the included Foundation Support (OG-FNTS-CM8100-1YR) cover?
A: Foundation Support provides 8x5 regional technical assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal. Initial response times are up to 15 minutes via portal and up to 30 minutes via email. Priority 1 (Critical) issues — including severe outages and DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the support term, with a 95% SLA compliance target.

Q: What is the difference between the CM8116-LSP and a standard CM8116?
A: The CM8116-LSP includes Lighthouse Service Portal (LSP) enablement, which allows the unit to be centrally managed at scale through Opengear's Lighthouse software platform. This is ideal for organisations managing multiple console servers across distributed sites or data centres.

Q: What does 'straight pinout' mean and why does it matter?
A: Straight pinout means the serial ports are wired in a straight-through configuration, compatible with Cisco-style console ports out of the box. This eliminates the need for rollover or crossover adapters commonly required with other console servers, simplifying your cabling and reducing deployment time.

Q: Can I purchase this product in Australia through IP Trading?
A: Yes. IP Trading (iptrading.com.au) is an authorised Australian reseller of Opengear products. This SKU (CM8116-LSP) is available for local purchase with Australian warranty support and local Foundation Support coverage through the APAC region.

Q: Can Foundation Support be extended beyond one year?
A: Yes. Opengear Foundation Support is available in 1, 3, and 5-year terms, with up to 7 years of maximum coverage. It can also be co-termed with Lighthouse subscriptions and hardware warranties for unified renewal management. Contact IP Trading for multi-year pricing.

Q: Does the CM8116-LSP support automation and scripting?
A: Yes. The CM8116-LSP includes REST API support and Python scripting capability. Additionally, Docker support allows you to run containerised NetOps applications and automation tools directly on the appliance, extending its functionality without requiring external compute resources.