OPENGEAR CM8116-DDC-LSP | 16-Port Console Manager, Dual DC, TPM 2.0, Docker, LSP, 1 Yr Foundation Support

Q: What is included in the 1 Year Foundation Support bundled with this listing?
A: Foundation Support (OG-FNTS-CM8100-1YR) provides 8x5 regional live assistance across APAC, Americas, and EMEA via phone, email, and portal. Initial response times are up to 15 minutes via portal and up to 30 minutes via email. Priority 1 (Critical) issues — such as severe outages or DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the support term, with a 95% SLA compliance target.

Q: Can I purchase additional years of Foundation Support beyond the included 1 year?
A: Yes. Foundation Support is available in 1, 3, and 5-year terms, with a maximum of 7 years of total coverage. Co-terming with Lighthouse subscriptions and hardware warranties is also available. Contact IP Trading for multi-year pricing.

Q: What does the Lighthouse Service Portal (LSP) Enabled designation mean?
A: LSP Enabled means the CM8116-DDC-LSP is pre-configured and compatible with Opengear's Lighthouse Management Software for centralised, cloud-based or on-premises management of multiple console servers at scale — ideal for large or distributed network environments.

Q: What is the benefit of Dual DC power on the CM8116-DDC-LSP?
A: The Dual DC (DDC) power supply configuration provides two independent DC power inputs with automatic failover. If one power source fails, the unit seamlessly switches to the other, ensuring continuous out-of-band management access with no interruption — critical for maintaining uptime in data centre environments.

Q: Can I run custom applications or scripts on this console manager?
A: Yes. The CM8116-DDC-LSP includes Docker container support, allowing network operators to host containerised NetOps tools, automation scripts, and third-party applications directly on the device. REST API and Python scripting are also supported for workflow integration.

Q: Can I purchase the CM8116-DDC-LSP in Australia through IP Trading?
A: Yes. IP Trading (iptrading.com.au) is an authorised Australian B2B IT hardware reseller stocking Opengear products. We deliver across Australia with fast fulfilment. Contact us for volume pricing, procurement support, or same-day dispatch enquiries.