OPENGEAR CM8116-DDC | 16-Port Serial Console Manager, Dual DC, TPM 2.0, Docker, 1 Yr Foundation Support

Q: What does the included Opengear Foundation Support cover?
A: Foundation Support (OG-FNTS-CM8100-1YR) provides 8x5 regional technical assistance across APAC, Americas, and EMEA via phone, email, and portal. Initial response times are up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues — including severe outages and DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the support term, with a 95% SLA compliance target.

Q: What is the difference between straight-pinout and crossover serial ports?
A: Straight-pinout ports use straight-through RJ-45 cabling, which connects directly to Cisco-style and most industry-standard serial console ports without the need for a rollover adapter. This simplifies cabling in data centre environments and reduces the chance of wiring errors.

Q: Can the CM8116-DDC be managed at scale across multiple sites?
A: Yes. The CM8116-DDC is Lighthouse Service Portal enabled, allowing centralised management of multiple console managers and connected devices across distributed sites from a single pane of glass using Opengear's Lighthouse Management Software.

Q: What can Docker support be used for on the CM8116-DDC?
A: Docker container support allows network engineers to deploy containerised NetOps and automation applications directly on the device. This enables workflows such as custom monitoring scripts, automation toolchains, or third-party agents to run locally on the console manager without requiring a separate server.

Q: Why does the CM8116-DDC have dual DC power inputs?
A: The dual DC power supply provides independent power path redundancy — each input can be connected to a separate power source or circuit, ensuring the console manager remains operational if one power feed fails. This is important for out-of-band management, which must remain available during network or power incidents.

Q: Can I purchase the CM8116-DDC in Australia from IP Trading, and what support is available locally?
A: Yes. IP Trading (iptrading.com.au) is an Australian-owned and operated B2B IT hardware reseller operating since 2001. This listing ships within Australia and includes 1 Year of Opengear Foundation Support with APAC-region 8x5 live technical assistance and next-business-day RMA replacement for critical issues.