OPENGEAR CM8116 | 16-Port Serial Console Manager, Dual 1GbE, ARM, 1 Yr Foundation Support

Q: What is the difference between straight-pinout and other serial port configurations?
A: Straight-pinout (also called straight-through) serial ports are wired to match Cisco-style console pinouts directly, eliminating the need for crossover or rollover cables when connecting to most network equipment. This simplifies cabling in structured data centre environments.

Q: What does the included 1 Year Opengear Foundation Support cover?
A: Foundation Support (OG-FNTS-CM8100-1YR) provides 8x5 regional technical assistance across APAC, Americas, and EMEA via phone, email, and portal. Initial response is up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues — including severe outages and DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the support term, with a 95% SLA compliance target.

Q: Can Foundation Support be extended beyond one year?
A: Yes. Opengear Foundation Support is available in 1, 3, and 5-year terms, with maximum coverage of up to 7 years. Co-terming with Lighthouse subscriptions and hardware warranties is also supported for simplified contract management.

Q: How does the CM8116 provide Out-of-Band management?
A: The CM8116 connects to the serial console ports of routers, switches, and servers independently of the production network. When the primary network is unavailable, administrators can still access and remediate devices via the serial console path, preventing the need for costly on-site visits.

Q: Does the CM8116 support automation and scripting?
A: Yes. The CM8116 supports Docker containers and Python scripting, enabling on-box NetOps automation workflows. It also integrates with Opengear Lighthouse Management Software for centralised, at-scale management across multiple sites.

Q: Can I purchase the CM8116 in Australia through IP Trading, and what support is available locally?
A: Yes. IP Trading (iptrading.com.au) is an Australian B2B IT hardware reseller stocking Opengear products. The CM8116 is available now with the bundled Foundation Support SKU. Opengear Foundation Support includes APAC regional assistance during business hours, ensuring Australian customers receive timely local-timezone support.