OPENGEAR CM8116-10G-USB-LSP | 16-Port Console Manager, 2x 10GbE SFP+, 8x USB-C, TPM 2.0, LSP, 1 Yr Foundation Support

Q: What is the difference between the CM8116-10G-USB-LSP and other CM8100 models?
A: The CM8116-10G-USB-LSP specifically includes 16 selectable serial ports, dual 10GbE SFP+ uplinks, 8x USB-C ports, and Lighthouse Service Portal (LSP) enablement. This makes it ideal for high-density data centre deployments requiring fast network uplinks, expanded USB device management, and cloud-scale centralised management via Lighthouse.

Q: What does the included Foundation Support (OG-FNTS-CM8100-1YR) cover?
A: Foundation Support provides 8x5 regional live assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal. Initial response is up to 15 minutes via portal and 30 minutes via email. Critical (Priority 1) issues such as severe outages or DOA units receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are also included throughout the support term, with a 95% SLA compliance target.

Q: Can the Foundation Support term be extended beyond 1 year?
A: Yes. Opengear Foundation Support is available in 1, 3, and 5-year terms, with coverage extendable up to 7 years maximum. Co-terming with Lighthouse subscriptions and hardware warranties is also supported, allowing you to align support renewals across your infrastructure.

Q: What does 'software-selectable serial port pinout' mean in practice?
A: The CM8116-10G-USB-LSP allows each of its 16 serial ports to switch between Cisco RJ-45 (X1) and legacy (X2) pinouts via software — no physical adapters or rollover cables required. This dramatically simplifies cabling in mixed-vendor environments and reduces the risk of misconnection errors.

Q: Can I purchase the CM8116-10G-USB-LSP in Australia, and what support do I get locally?
A: Yes. IP Trading (iptrading.com.au) is an Australian B2B IT hardware reseller supplying Opengear products with local pricing, local invoicing in AUD, and access to Opengear's APAC regional support team included in this bundle. For orders, pricing, or pre-sales advice, contact IP Trading directly through the website.

Q: Does the CM8116-10G-USB-LSP support automation and DevOps integration?
A: Yes. The unit supports Docker containers, Python scripting, and a REST API, enabling integration with automation platforms, NetOps workflows, and configuration management tools. This allows teams to automate remediation tasks, run containerised apps on the device, and integrate OOB management into existing CI/CD or infrastructure-as-code pipelines.