OPENGEAR CM8116-10G-DDC-LSP | 16-Port Selectable Serial Console Manager, 2x 10GbE SFP+, Dual DC, TPM 2.0, Docker, LSP, 1 Yr Foundation Support

Q: What is included in the 1 Year Opengear Foundation Support bundled with this listing?
A: This listing includes 1 Year of Opengear Foundation Support (OG-FNTS-CM8100-1YR). Entitlements include: 8x5 regional business hours support (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal; initial response times of up to 15 minutes via portal and 30 minutes via email; next-business-day RMA replacement in Australia for Priority 1 (Critical) issues such as severe outages or DOA units; and ongoing firmware and software updates throughout the support term. A 95% SLA compliance target applies.

Q: Can I extend support beyond the included 1 year?
A: Yes. Opengear Foundation Support is available in 1, 3, and 5-year terms, with maximum coverage up to 7 years. Co-terming with Lighthouse subscriptions and hardware warranties is also supported. Contact IP Trading to discuss extended support options for this product.

Q: What does the Lighthouse Service Portal (LSP) integration offer?
A: The LSP designation means this unit is pre-enabled for centralised management via Opengear Lighthouse software, allowing you to manage, monitor, and automate large fleets of console servers from a single pane of glass. Lighthouse subscription licences are sold separately.

Q: What is the difference between the 10GbE SFP+ and the 1GbE RJ-45 ports on this unit?
A: The CM8116-10G includes two 10GbE SFP+ ports (NET1 and NET2) for high-speed primary network uplinks, and two 1GbE RJ-45 ports (NET3 and NET4) for additional or secondary connectivity. This provides flexibility to connect to both fibre-based 10G infrastructure and standard Ethernet switches.

Q: Why does this model have dual DC power supplies?
A: The DDC (Dual DC) configuration provides two independent DC power inputs with automatic failover. This eliminates a single point of failure at the power level, making it suited for data centre environments with dual-feed DC power infrastructure and high-availability requirements.

Q: Can I purchase this product in Australia through IP Trading, and is it genuine Opengear hardware?
A: Yes. IP Trading (iptrading.com.au) is an authorised Australian reseller of Opengear products. All units are genuine, new hardware supplied through authorised channels. The bundled Foundation Support is also registered and fulfilled through Opengear's official support programme.