OPENGEAR CM8116-10G | CM8100 Console Manager, 16 Serial Ports, Dual 10GbE SFP+, 1 Yr Foundation Support

Q: What is Smart Out-of-Band management and why does it matter?
A: Smart Out-of-Band (Smart OOB™) creates an independent management plane that remains active even when your primary network is down. The CM8116-10G allows engineers to access, troubleshoot, and remediate any attached device — routers, switches, servers — without needing the production network to be operational, dramatically reducing mean time to recovery (MTTR).

Q: What does the included Foundation Support (OG-FNTS-CM8100-1YR) cover?
A: Foundation Support provides 8x5 regional technical assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and support portal. Initial response times are up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues — such as severe outages or DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the support term, with a 95% SLA compliance target.

Q: Can I extend Foundation Support beyond 1 year?
A: Yes. Foundation Support is available in 1, 3, and 5-year terms, up to a maximum of 7 years of total coverage. Co-terming with Lighthouse subscriptions and hardware warranties is also supported. Contact IP Trading for multi-year pricing.

Q: Can I purchase the CM8116-10G in Australia through IP Trading?
A: Yes. IP Trading (iptrading.com.au) is a local Australian reseller of Opengear products. Purchasing locally means faster delivery, local pre-sales support, and Australian-based assistance for RMA and warranty claims without the complexity of international procurement.

Q: Does the CM8116-10G support Docker and scripting for automation?
A: Yes. The CM8116-10G includes Docker container support, enabling you to run NetOps tools and custom applications directly on the device at the network edge. Python scripting is also supported, allowing integration into existing automation and orchestration workflows.

Q: How does the CM8116-10G integrate with centralised management platforms?
A: The CM8116-10G is Lighthouse Service Portal enabled, allowing it to be managed at scale alongside other Opengear devices from a single centralised platform. Lighthouse provides zero-touch provisioning, event-driven automation, and consolidated visibility across distributed sites and data centres.