OPENGEAR CM8116-10G-C | CM8100 Console Manager, 16 Serial Ports, Dual 10GbE SFP+, 5G Modem, 1 Yr Foundation Support

Q: What is included in the 1 Year Foundation Support bundled with this listing?
A: This SKU includes 1 Year of Opengear Foundation Support (OG-FNTS-CM8100-1YR). It provides 8x5 regional live assistance across APAC, Americas, and EMEA via phone, email, and portal. Initial response times are up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues — such as severe outages or DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Ongoing firmware and software updates are included throughout the support term, with a 95% SLA compliance target.

Q: Can I extend Foundation Support beyond the initial 1 year?
A: Yes. Foundation Support is available in 1, 3, and 5-year terms, with coverage extendable up to a maximum of 7 years. Co-terming with Opengear Lighthouse subscriptions and hardware warranties is also available. Contact iptrading.com.au for renewal and multi-year pricing.

Q: What does the built-in 5G cellular modem provide?
A: The integrated 5G cellular modem provides an always-on out-of-band failover path. If the primary network goes down, the CM8116-10G-C automatically routes management traffic over the cellular connection, ensuring continuous access to console ports, PDUs, firewalls, and other managed devices — with higher bandwidth and lower latency than previous-generation LTE solutions.

Q: What devices can be managed via the serial ports?
A: The 16 software-selectable RS-232 RJ45 serial ports support direct console connections to routers, switches, PDUs, firewalls, servers, and any other device with a serial console port. The software-selectable X1/X2 pinout eliminates the need for adapters in most deployments, and port auto-discovery simplifies initial configuration.

Q: Can the CM8116-10G-C be managed at scale across multiple sites?
A: Yes. The CM8116-10G-C is Lighthouse Service Portal Enabled, allowing centralised management, configuration, and monitoring of multiple Opengear devices across distributed sites using Opengear Lighthouse Software. REST API and Python scripting support also allow integration with third-party automation and orchestration tools.

Q: Can I purchase the CM8116-10G-C in Australia, and how does IP Trading support Australian buyers?
A: Yes. iptrading.com.au is an Australian-owned and operated IT hardware reseller, trading since 2001. We supply Opengear products to businesses, government agencies, and enterprise customers across Australia. Pricing is in AUD, and our team can assist with procurement, volume orders, and ongoing support renewals. Order direct at iptrading.com.au.