OPENGEAR CM8008-LSP | CM8000 8-Port RS232 Console Manager, 5G, LSP, TPM 2.0, 1 Yr Foundation Support

Q: What is the Lighthouse Service Portal (LSP) and what does it do on the CM8008-LSP?
A: The Lighthouse Service Portal (LSP) enables zero-touch provisioning, allowing the CM8008-LSP to automatically call home and enrol in Opengear Lighthouse for centralised management — without requiring manual on-site configuration. This is ideal for distributed branch deployments where remote setup is essential.

Q: What does the included Opengear Foundation Support (OG-FNTS-CM8000-1YR) cover?
A: Foundation Support provides 8x5 regional live assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal. Initial response times are up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues — such as severe outages or DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the support term, with a 95% SLA compliance target.

Q: Can I extend Foundation Support beyond 1 year?
A: Yes. Foundation Support is available in 1, 3, and 5-year terms, with a maximum of 7 years of total coverage. Co-terming with Lighthouse subscriptions and hardware warranties is also available to simplify renewals.

Q: Does the CM8008-LSP support out-of-band management over cellular?
A: Yes. The CM8008-LSP includes an integrated 5G cellular modem with two 4FF nano SIM slots, providing reliable out-of-band failover connectivity when the primary network is unavailable — ensuring continuous management access to critical infrastructure.

Q: Can I run custom applications or scripts on the CM8008-LSP?
A: Yes. The CM8008-LSP supports Docker containers for running automation workflows and custom applications, as well as Python scripting, making it highly extensible for NetOps and DevOps teams.

Q: Can I purchase the CM8008-LSP in Australia from IP Trading?
A: Yes. IP Trading (iptrading.com.au) is an authorised Australian B2B IT hardware reseller. The CM8008-LSP is available with fast local shipping and expert pre- and post-sales support across Australia. This listing includes the hardware plus 1 Year of Opengear Foundation Support as a single SKU.