OPENGEAR CM8008-C | CM8000 8-Port 5G Console Manager, Dual SIM, Docker, TPM 2.0, 1 Yr Foundation Support

Q: What is included in the 1 Year Opengear Foundation Support bundled with this listing?
A: Foundation Support (OG-FNTS-CM8000-1YR) provides 8x5 regional technical assistance across APAC, Americas, and EMEA via phone, email, and portal. Initial response is up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues — including DOA units and severe outages — qualify for next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included, and the SLA compliance target is 95%.

Q: Can I extend support beyond 1 year?
A: Yes. Opengear Foundation Support is available in 1, 3, and 5-year terms, with a maximum coverage period of 7 years. Co-terming with Lighthouse subscriptions and hardware warranties is also supported. Contact IP Trading for multi-year pricing.

Q: What does the integrated 5G modem with dual SIM do?
A: The CM8008-C includes an integrated 5G cellular modem with two 4FF nano SIM slots. This enables always-on out-of-band connectivity via cellular, with automatic SIM failover if one carrier is unavailable — ensuring remote access to your devices even when your primary network is down.

Q: Which serial pinout does the CM8008-C use, and is it compatible with Cisco devices?
A: The CM8008-C uses RS232 X2 pinout (Cisco Straight), which is broadly compatible with Cisco routers, switches, and other network devices that use the same console pinout standard.

Q: Does the CM8008-C support automation and scripting?
A: Yes. The CM8008-C supports Docker containers, allowing you to run automation tools, scripts, and third-party applications directly on the device. It also exposes a REST API for integration with orchestration platforms and NetOps workflows.

Q: Can I purchase the CM8008-C in Australia, and how does IP Trading support local buyers?
A: Absolutely. IP Trading (iptrading.com.au) is a trusted Australian B2B IT hardware reseller. The CM8008-C ships with the bundled Foundation Support already included in the SKU price, simplifying procurement. Australian buyers benefit from next-business-day RMA replacement under Priority 1 support cases. Contact IP Trading for local stock availability, volume pricing, and pre-sales advice.