OPENGEAR CM8004-LSP | CM8000 Console Manager, 4x RS232 X2 Pinout, Dual 1GbE/SFP, LSP, 1 Yr Foundation Support

Q: What serial port pinout does the CM8004-LSP use?
A: The CM8004-LSP features 4x RS232 serial ports with Cisco Straight X2 pinout, providing broad compatibility with Cisco and other industry-standard network and server equipment.

Q: What is Lighthouse Service Portal (LSP) and why does it matter?
A: LSP (Lighthouse Service Portal) is Opengear's zero-touch provisioning capability. It allows the CM8004-LSP to automatically register and configure itself via the Opengear Lighthouse central management platform — either cloud-hosted or on-premises — without requiring manual on-site intervention. This dramatically reduces deployment time at remote and distributed sites.

Q: What does the included Opengear Foundation Support (OG-FNTS-CM8000-1YR) cover?
A: Foundation Support provides 8x5 regional technical assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal. Response times are up to 15 minutes via portal and up to 30 minutes via email. Priority 1 (Critical) issues — including severe outages and DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the support term, with a 95% SLA compliance target.

Q: Is the Foundation Support really bundled into this listing, or is it a separate purchase?
A: The 1 Year Opengear Foundation Support (OG-FNTS-CM8000-1YR) is included in this listing — you purchase the hardware and support together as a single SKU. There is no need to source support separately.

Q: Can I extend Foundation Support beyond 1 year?
A: Yes. Foundation Support is available in 1, 3, and 5-year terms, with a maximum coverage period of up to 7 years. Co-terming with Lighthouse subscriptions and hardware warranties is also supported. Contact IP Trading for multi-year pricing.

Q: Can I purchase the CM8004-LSP in Australia through IP Trading?
A: Yes. IP Trading (iptrading.com.au) is an authorised Australian B2B IT hardware reseller supplying Opengear products to Australian IT professionals, enterprises, and government organisations. Orders can be placed directly at iptrading.com.au.