OPENGEAR CM8004 | CM8000 Console Manager, 4x RS232 Serial Ports, 2x SFP, Docker, TPM 2.0, 1 Yr Foundation Support

Q: What serial ports does the CM8004 include?
A: The CM8004 includes 4x RS232 X2 pinout serial ports, designed for direct console access to routers, switches, servers, and other critical infrastructure devices.

Q: Does the CM8004 support fibre uplinks?
A: Yes. The CM8004 features 2x 1GbE/SFP combo Ethernet uplinks that support both copper (RJ-45) and fibre (SFP) connectivity, giving you flexible out-of-band network access options.

Q: What does the included Foundation Support cover?
A: Foundation Support (OG-FNTS-CM8000-1YR) provides 8x5 regional technical assistance across APAC, Americas, and EMEA via phone, email, and portal. Initial response times are up to 15 minutes via portal and up to 30 minutes via email. Priority 1 (Critical) issues — including severe outages and DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are also included, with a 95% SLA compliance target.

Q: Can I extend Foundation Support beyond 1 year?
A: Yes. Foundation Support is available in 1, 3, and 5-year terms, with a maximum coverage period of up to 7 years. Co-terming with Lighthouse subscriptions and hardware warranties is also available.

Q: Can I purchase the CM8004 in Australia from IP Trading?
A: Absolutely. IP Trading (iptrading.com.au) is a trusted Australian B2B IT hardware supplier. The CM8004 bundled with 1 Year Foundation Support is available to order directly through our website, with local support and Australian-based RMA replacement for Priority 1 issues on the next business day.

Q: Does the CM8004 support network automation?
A: Yes. The CM8004 includes Docker container support, enabling network automation, scripting, and custom tooling to run directly on the device. It also integrates with Opengear Lighthouse for centralised visibility and management across distributed sites.