OPENGEAR CM8004-C-LSP | 4-Port Console Manager, 5G Modem, 2x 1GbE/SFP, Docker, LSP, 1 Yr Foundation Support

Q: What is the Lighthouse Service Portal (LSP) and why does the CM8004-C-LSP include it?
A: Lighthouse Service Portal (LSP) enablement allows the CM8004-C-LSP to be centrally managed through Opengear's cloud-based Lighthouse platform. This supports zero-touch provisioning, centralised configuration management, and automated remediation across multiple sites — ideal for distributed enterprise environments.

Q: What does the included 1 Year Foundation Support (OG-FNTS-CM8000-1YR) cover?
A: Foundation Support provides 8x5 regional technical assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal. Initial response times are up to 15 minutes via portal and up to 30 minutes via email. Critical (Priority 1) issues — including DOA units and severe outages — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the support term, with a 95% SLA compliance target.

Q: Can the Foundation Support term be extended beyond 1 year?
A: Yes. Foundation Support is available in 1, 3, and 5-year terms, with maximum coverage of up to 7 years. Co-terming with Lighthouse subscriptions and hardware warranties is also supported for streamlined renewals.

Q: Does the 5G cellular modem support dual SIM and carrier failover?
A: Yes. The CM8004-C-LSP includes an integrated 5G cellular modem with two 4FF nano SIM slots, enabling dual-carrier operation for redundancy. This ensures out-of-band connectivity remains available even if the primary carrier experiences an outage.

Q: Can I run custom applications on the CM8004-C-LSP?
A: Yes. The unit supports Docker containers, allowing you to deploy custom automation scripts, monitoring agents, or edge applications directly on the device — extending its capabilities beyond standard out-of-band management.

Q: Can I purchase the CM8004-C-LSP in Australia from IP Trading?
A: Yes. IP Trading (iptrading.com.au) is an Australian B2B IT hardware specialist supplying Opengear products locally. Purchasing through IP Trading ensures you receive genuine hardware with Australian warranty and support entitlements, along with local pre- and post-sales assistance.