OPENGEAR ACM7008-2-M | 8-Port Serial Console Server, Dual GbE/SFP, 4 USB, PSTN Modem, 1 Yr Foundation Support

Q: What serial pinout does the ACM7008-2-M use?
A: The ACM7008-2-M features 8 RS-232 serial ports with Cisco straight pinout, making it directly compatible with Cisco and most industry-standard networking equipment without requiring crossover adapters.

Q: Can the ACM7008-2-M use fibre uplinks instead of copper Ethernet?
A: Yes. The two GbE uplink ports support either standard copper Gigabit Ethernet (RJ45) or fibre SFP transceivers, giving you flexibility in how you connect the device to your network infrastructure.

Q: What is the PSTN modem used for on this device?
A: The built-in PSTN modem provides an out-of-band dial-up failover path, allowing you to reach and manage the device and connected equipment even if both primary and secondary IP network paths are unavailable.

Q: What does the included Opengear Foundation Support cover?
A: Foundation Support (OG-FNTS-ACM7000-1YR) provides 8x5 regional technical assistance across APAC, Americas, and EMEA via phone, email, and portal. Response times are up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues including DOA units receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included, and the SLA compliance target is 95%.

Q: Can I extend Foundation Support beyond 1 year?
A: Yes. Opengear Foundation Support is available in 1, 3, and 5-year terms, with a maximum of 7 years of total coverage. Co-terming with Opengear Lighthouse subscriptions and hardware warranties is also supported.

Q: Can I purchase the ACM7008-2-M in Australia from IP Trading, and what are the shipping options?
A: Absolutely. IP Trading (iptrading.com.au) is an authorised Australian reseller of Opengear products. We offer fast shipping and expert pre- and post-sales service across Australia. Contact us or order online for current lead times and delivery options.