OPENGEAR ACM7008-2-LMP | 8-Port Serial Console Server, 4G LTE Dual SIM, 2x GbE, Cisco Pinout, 1 Yr Foundation Support

Q: What serial pinout does the ACM7008-2-LMP use?
A: The ACM7008-2-LMP uses Cisco straight (CAT5/RJ-45) serial pinout across all 8 serial ports, making it directly compatible with the majority of enterprise network devices including Cisco routers, switches, and firewalls without the need for custom cabling.

Q: Does this unit support cellular failover, and which SIM cards are compatible?
A: Yes. The ACM7008-2-LMP includes an integrated 4G LTE modem with dual SIM slots. It is configured for APAC cellular bands and supports automatic failover from primary WAN to cellular, ensuring out-of-band access to managed devices even when primary network paths fail. Standard nano/micro SIM cards from Australian carriers are supported.

Q: What is included in the 1 Year Opengear Foundation Support bundled with this listing?
A: Foundation Support (OG-FNTS-ACM7000-1YR) provides 8x5 regional technical assistance via phone, email, and portal across APAC, Americas, and EMEA. Response times are up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues — including DOA hardware — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the term, with a 95% SLA compliance target.

Q: Can I extend Foundation Support beyond 1 year?
A: Yes. Opengear Foundation Support is available in 1, 3, and 5-year terms, with a maximum coverage period of 7 years. Co-terming with Opengear Lighthouse subscriptions and hardware warranties is also available. Contact IP Trading to discuss multi-year support options.

Q: What are the Digital I/O ports used for on the ACM7008-2-LMP?
A: The 2 digital input/output (DIO) ports and 2 output ports allow the ACM7008-2-LMP to interface with external sensors, alarms, and environmental monitoring equipment. This enables automated alerting and scripted responses to physical site conditions such as door open/close events, temperature thresholds, or power status changes.

Q: Can I purchase the ACM7008-2-LMP in Australia through IP Trading, and what are the benefits?
A: Yes. IP Trading (iptrading.com.au) is a trusted Australian B2B IT hardware reseller. Purchasing through IP Trading gives you local support, Australian warranty handling, and next-business-day RMA replacement for Priority 1 issues covered under Foundation Support. You can order online or contact the team directly for volume pricing and pre-sales advice.