OPENGEAR ACM7004-5-L | 4-Port Serial Console Gateway, LTE-A Pro Cellular, 4-Port GbE Switch, SFP, 1 Yr Foundation Support

Q: What does the '-L' suffix mean in ACM7004-5-L?
A: The '-L' designates the LTE cellular variant. This model includes a global LTE-A Pro cellular module with dual SIM slots, enabling out-of-band management access over mobile networks when primary WAN links are unavailable.

Q: What serial pinout does the ACM7004-5-L use?
A: The ACM7004-5-L uses Cisco straight pinout on its 4 RJ45 serial ports, making it directly compatible with Cisco and many other vendor console ports without requiring a pinout adapter.

Q: Can the SFP uplink be used instead of copper Ethernet?
A: Yes. The ACM7004-5-L features a combo 1 GbE port that supports either copper Ethernet or a Fibre SFP transceiver, giving you flexibility to connect via fibre uplinks in data centre or remote site environments.

Q: What is included in the 1 Year Opengear Foundation Support bundled with this listing?
A: Foundation Support (OG-FNTS-ACM7000-1YR) provides 8x5 regional technical assistance (APAC, Americas, EMEA) via phone, email, and portal. Response times are up to 15 minutes via portal and 30 minutes via email. Priority 1 (critical/DOA) issues qualify for next-business-day RMA replacement in Australia or within 4 days internationally. Firmware and software updates are included throughout the term, with a 95% SLA compliance target.

Q: Can I extend Foundation Support beyond 1 year?
A: Yes. Foundation Support is available in 1, 3, and 5-year terms, with a maximum coverage period of 7 years. Co-terming with Opengear Lighthouse subscriptions and hardware warranties is also supported.

Q: Can I purchase the ACM7004-5-L in Australia from IP Trading?
A: Yes. IP Trading (iptrading.com.au) is an Australian-owned and operated IT hardware reseller, trading since 2001. We supply Opengear products to businesses, government, and enterprise customers across Australia. Contact us directly for volume pricing, quotes, or procurement assistance.