OPENGEAR ACM7004-5-GLB | 4-Port Console Server, 1GbE + SFP Fibre, Ext Power, Global, 1 Yr Foundation Support

Q: What does the '-5' and '-GLB' suffix mean in the ACM7004-5-GLB SKU?
A: The '-5' variant denotes the model with external power input and the SFP fibre uplink option alongside the 1GbE copper Ethernet port. '-GLB' indicates global compatibility, meaning the unit is designed for worldwide deployment without region-specific power restrictions.

Q: How many serial console ports does the ACM7004-5-GLB have?
A: The ACM7004-5-GLB provides 4 x RS-232 serial console ports (RJ45), allowing simultaneous out-of-band management of up to 4 connected devices such as routers, switches, servers, or firewalls.

Q: Can I use an SFP fibre module with this unit, and is one included?
A: Yes — the ACM7004-5-GLB includes an SFP port that accepts 1GbE SFP fibre transceivers, giving you flexibility to connect via fibre infrastructure where copper Ethernet is not available. SFP modules are not included and must be purchased separately.

Q: What does the included Foundation Support (OG-FNTS-ACM7000-1YR) cover?
A: Foundation Support provides 8x5 regional live assistance (Mon–Fri, 8 AM–5 PM) across APAC, Americas, and EMEA via phone, email, and portal. Initial response times are up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues — including DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included, with a 95% SLA compliance target.

Q: Is the Foundation Support truly bundled, or is it an optional add-on?
A: In this listing, 1 Year of Foundation Support (OG-FNTS-ACM7000-1YR) is included as part of the purchase — the hardware and support are sold together as a single SKU. Opengear requires a minimum 1-year support term with every new appliance. Extended terms of 3, 5, or up to 7 years are also available.

Q: Can I buy the ACM7004-5-GLB in Australia through IP Trading?
A: Yes. IP Trading (iptrading.com.au) is a local Australian reseller of Opengear products, offering the ACM7004-5-GLB with Foundation Support included. Buying locally means you benefit from next-business-day RMA replacement in Australia and Australian-based support access through the APAC support team.