OPENGEAR ACM7004-5 | 4-Port Serial Console Server, 1G SFP/RJ45, 4-Port GbE Switch, 2 DIO, 1 Yr Foundation Support

Q: What serial pinout does the ACM7004-5 use?
A: The ACM7004-5 uses Cisco straight pinout on its 4 RJ45 serial ports, making it directly compatible with the console ports on the vast majority of Cisco and other major vendor network devices without requiring a crossover adapter.

Q: Can I connect the ACM7004-5 via fibre instead of copper Ethernet?
A: Yes. The ACM7004-5 includes a single uplink port that supports either 1 Gigabit copper Ethernet (RJ45) or a fibre SFP module, giving you flexibility for environments where fibre connectivity is preferred or required for the out-of-band management link.

Q: What are the DIO ports used for?
A: The 2 digital input/output (DIO) and 2 output ports allow the ACM7004-5 to interface with environmental sensors, alarms, door contacts, and automation systems. This is useful for remote site monitoring — for example, triggering alerts or automated scripts based on environmental conditions.

Q: What does the included Foundation Support (OG-FNTS-ACM7000-1YR) cover?
A: Foundation Support provides 8x5 regional technical assistance (Mon–Fri, 8 AM–5 PM) across APAC, Americas, and EMEA via phone, email, and portal. Initial portal response is up to 15 minutes; email up to 30 minutes. Priority 1 (critical/DOA) issues receive next-business-day RMA replacement in Australia and within 4 days internationally. Firmware and software updates are included throughout the term, with a 95% SLA compliance target.

Q: Is Foundation Support really bundled into this listing, or is it a separate purchase?
A: Foundation Support is included in this listing as a bundle with the ACM7004-5 hardware. You purchase one SKU and receive both the appliance and 1 Year of Foundation Support together — no separate procurement required.

Q: Can I buy the ACM7004-5 in Australia from IP Trading, and what are the benefits?
A: Yes — IP Trading (iptrading.com.au) is an Australian B2B IT hardware reseller stocking the Opengear ACM7004-5. Purchasing locally means competitive AUD pricing, local support, and faster delivery compared to grey-market or international sources. Contact us for volume pricing or project quotes.