OPENGEAR ACM7004-2-LMP | 4-Port Serial Console Server, Dual SIM 4G LTE, 2x GbE, External Power, 1 Yr Foundation Support

Q: What is the difference between the ACM7004-2-LMP and other ACM7000 variants?
A: The ACM7004-2-LMP is specifically configured for the APAC region with a 4G LTE cellular modem supporting local frequency bands, dual SIM failover, Cisco straight pinout on its 4 serial ports, and an external power supply — making it suited for branch, edge, and industrial deployments where primary network connectivity may be unreliable.

Q: What does the 'Dual SIM' feature provide?
A: The dual SIM capability allows the ACM7004-2-LMP to maintain out-of-band connectivity by automatically failing over between two SIM cards from different carriers. This ensures management access remains available even if one cellular provider experiences an outage or coverage gap.

Q: What are the Digital I/O (DIO) ports used for?
A: The 2 digital input and 2 digital output ports allow the ACM7004-2-LMP to integrate with external sensors and control devices — for example, monitoring door open/close states, triggering alerts on environmental thresholds, or driving relays in automated response workflows.

Q: What does the included Opengear Foundation Support cover?
A: Foundation Support (OG-FNTS-ACM7000-1YR) provides 8x5 regional technical assistance via phone, email, and portal across APAC, Americas, and EMEA. Initial response is up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues, including DOA units and severe outages, receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are also included, with a 95% SLA compliance target.

Q: Can I extend the Foundation Support beyond 1 year?
A: Yes. Opengear Foundation Support is available in 1, 3, and 5-year terms (up to 7 years maximum coverage). Co-terming with Lighthouse subscriptions and hardware warranties is also supported. Contact IP Trading to discuss multi-year options.

Q: Where can I purchase the ACM7004-2-LMP in Australia?
A: The ACM7004-2-LMP is available from iptrading.com.au, an Australian B2B IT hardware specialist. IP Trading stocks Opengear products locally, ensuring fast fulfilment and local support for Australian enterprises, telcos, and government organisations.