OPENGEAR ACM7004-2-GLB | 4-Port Serial Console Server, 2x GbE, 4x USB, Ext. Power, Global, 1 Yr Foundation Support

Q: What does 1 Year Opengear Foundation Support (OG-FNTS-ACM7000-1YR) include?
A: Foundation Support provides 8x5 regional technical assistance across APAC, Americas, and EMEA via phone, email, and portal. Initial response times are up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues such as severe outages or DOA units receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the support term, with a 95% SLA compliance target.

Q: Is Foundation Support separate from the hardware purchase?
A: No — this listing bundles the ACM7004-2-GLB hardware and 1 Year of Foundation Support (OG-FNTS-ACM7000-1YR) together as a single SKU. You receive both the appliance and the support entitlement in one purchase.

Q: Can I extend Foundation Support beyond 1 year?
A: Yes. Opengear Foundation Support is available in 1, 3, and 5-year terms, with a maximum of 7 years of total coverage. Co-terming with Lighthouse subscriptions and hardware warranties is also available. Contact IP Trading to discuss multi-year support options.

Q: What is the ACM7004-2-GLB used for?
A: The ACM7004-2-GLB is an out-of-band console server and resilience gateway. It provides secure remote access to the serial consoles of routers, switches, servers, and other network devices — even when the primary network is down. It is ideal for data centres, enterprise branch offices, and remote site management.

Q: What does 'GLB' mean in the SKU?
A: GLB' designates the Global variant of the appliance, meaning it is shipped with a power supply and hardware configuration compatible with international deployments, including Australia and the Asia-Pacific region.

Q: Can I purchase the ACM7004-2-GLB in Australia through IP Trading?
A: Yes. IP Trading (iptrading.com.au) is an authorised Australian reseller of Opengear products. We supply hardware and support bundles with local pre-sales assistance, competitive pricing, and Australian-based customer service. Next-business-day RMA replacement is available for Australian customers under Foundation Support.