Frequent Ask Questions
What is PAN-SVC-B4HR-M-600-P-25-R?
PAN-SVC-B4HR-M-600-P-25-R is a service code for Palo Alto Networks\' 4-Hour Partner Enabled Premium Support Renewal specifically for Panorama M-600 with coverage for 25 devices including Pan-Db Private Cloud or Log Collector.
What devices are covered under this service?
This service covers Panorama M-600 managing up to 25 devices.
What is included in the 4-Hour Premium Support?
The 4-Hour Premium Support includes access to Palo Alto Networks support staff with an initial response time of 4 hours for critical issues.
Who is eligible for this support service?
This support service is intended for partners and customers who have an existing Panorama M-600 deployment and require continued premium support for another term.
How do I renew my support for Panorama M-600?
To renew your support, you need to contact an authorized Palo Alto Networks partner or vendor with the service code PAN-SVC-B4HR-M-600-P-25-R and complete the necessary renewal process.
What is Panorama?
Panorama is a centralized management system provided by Palo Alto Networks which allows you to manage a large number of Palo Alto Networks\' firewalls and devices through a single pane of glass.
What is the benefit of using Pan-Db Private Cloud or Log Collector?
The Pan-Db Private Cloud allows for local, cloud-based URL categorization to improve security and performance. The Log Collector aggregates logs from multiple sources for centralized analysis and reporting.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
