Experience seamless network security with Palo Alto PAN-SVC-B4HR-M-500-P-25-R. This premium support renewal for Panorama M-500 ensures optimal performance and security for up to 25 devices. Benefit from 4-hour partner enabled support, guaranteeing swift issue resolution and uninterrupted service. Perfect for maintaining robust security protocols, this service works harmoniously with Pan-Db Private Cloud or Log Collector environments, providing comprehensive protection across your network infrastructure.
REQUEST A QUOTE today, and let us provide you with a prompt and professional response tailored just for you. Experience the highest standard of service at unbeatable prices.
What is included in the PAN-SVC-B4HR-M-500-P-25-R support package?
The PAN-SVC-B4HR-M-500-P-25-R support package includes 4-hour partner enabled premium support renewal for up to 25 devices using Panorama M-500. It covers Pan-DB, private cloud, or log collector configurations.
Who provides the support services for this package?
Support services for this package are provided by authorized Palo Alto Networks partners.
What types of devices are covered in this support package?
This support package covers devices managed by Panorama M-500, including Pan-DB, private cloud, or log collectors.
How does the 4-hour response time work?
The 4-hour response time means that qualified support personnel will respond to your support request within 4 hours of receiving it, providing preliminary analysis and beginning resolution efforts.
Is this support package applicable for both hardware and software issues?
Yes, this support package can be used for addressing both hardware and software issues related to the covered devices.
Can this support package be renewed?
Yes, the support package is designed to be renewable, allowing continuous premium support for your devices.
How can I request support under this package?
You can request support by contacting Palo Alto Networks or through your authorized support partner, using the communication channels provided at the time of service initiation.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
