Frequently Asked Questions

Prices are only displayed on the website for items that are immediately available from stock. For all other items, we ask you to contact our sales team who will provide you with a quote and an expected delivery date.

All items sold by IP Trading are supplied with the vendor's standard warranty. Contact us to enquire about extending the warranty. Where extended warranties are available these are provided at an additonal cost.

Goods returned without the written consent of the Seller will not be accepted for credit and the Seller will be entitled to:

1. return the goods at the Customer’s expense to the Customer which expenses will be payable on demand by the Seller; or
2. hold the goods as a pledge in respect of the Customer’s indebtedness to it, whether liquidated or not, and sell the goods and apply the proceeds of sale to the amount owing by the Customer.
3. if the Seller consents to the return of the goods, the Seller will be entitled to charge a handling and restocking fee equivalent to 15% of the price of the returned goods quoted on the relevant invoice. All transportation charges (including freight charges) must be paid by the Customer. The handling and restocking fee and transportation charges will be payable by the Customer to the Seller within 7 days from the date of the return of the goods concerned.

1. Contact your account manager or email sales@iptrading.com.au
2. An RMA form will be sent to you for completion and must be returned to the e-mail address provided.
3. Once the RMA form has been reviewed, a Return Authorization will be emailed to you with instructions on how to return the item.

Click on the Quote Cart to submit a request, email us at sales@iptrading.com.au or contact our Sales Team on + 61 (02) 83 44 55 66.

EFT - Bank details will be provided on the commercial invoice.
Credit Card - Visa, MasterCard 1.5% Fee, Amex 1.65% Fee, Paypal – 5.5% Fee.

Yes, we deliver to customers throughout Australia.

Yes, we ship internationally however some reseller agreements may preclude us from selling their products in your country. Please contact our sales team for details. Quoted freight charge do not include or account for import duties and clearing charges. If these charges arise it is the responsibility of the customer to pay for this cost.

Australia wide: 1-3 business days International: 3-10 business days

Generally add 2-7 days for out of stock items. Special order items could take significantly longer.

Call +61 (02) 8344 5566 or email sales@iptrading.com.au to enquire.

*Delivery times can be confirmed with our sales team.

Our most popular products and services are...

Fibre Optic & Ethernet Cables
Headsets
Licenses
Memory
Modules
Power-UPS, PDU, Surge Protection
Racks & enclosures
Rental of Selected Equipment
Routers
Security Devices
Servers
Software
Switches
Telephony
Transceivers
Unified Communication & Telepresence
Vendor Maintenance: Jcare, HP Care Pack, APC aftersale service
Wireless

We are more than happy to help you find what you need. Also, keep in mind that just because you do not see it on our website it doesn't mean we cannot get it for you.

Yes. If orders cannot be fulfilled from our stock, IP Trading has access to significant stock holdings in the distribution channel.

We supply most of the biggest names in the industry. Our brand range includes: Hewlett Packard Enterprise (HPE), Aruba Networks, Polycom, Palo Alto Networks, APC by Schneider Electric, Poly, Jabra, Moxa, Honeywell, Ubiquiti, Sophos, TurboX for cables and transceivers.

IP Trading has secured reseller partnerships with other international vendors and will soon be adding them to our active website portfolio. If you have any trouble finding what you are looking for, please give us a call +61 2 83 44 55 66, message us on the Quote Cart, or send us an email at sales@iptrading.com.au.

We are more than happy to help you find what you need. Also, keep in mind that just because you do not see it on our website it doesn't mean we cannot get it for you.

Generally we are able to source products from most networking brands. Please call +61 (02) 8344 5566 to enquire. Also, keep in mind that just because you do not see it on our website it doesn't mean we cannot get it for you.

All items supplied by IP Trading are brand new and supplied through the official Australian distribution channel.

Please contact us immediately at +61 02 8344 5566. For more details look up our Conditions of sale page.

While we cannot directly install the equipment for you, we have developed a network of business partners who share our core values and will advise you on project design, installation and implementation. If you require installation services, let us recommend an expert.

We have a network of outstanding integrator partners that we are happy to recommend for network design, installation and support throughout Australia and the Pacific Islands.

You may contact us via our Request a Quote page, by emailing sales@iptrading.com.au, or by calling us directly on + (02) 8344 5566. Office hours are AEST 8am to 5:30pm, Monday to Friday.