The Aruba H4YJ3E 4-Year Foundation Care service provides next business day hardware exchange for the AP 367 access point. This comprehensive support package includes 9x5 hardware and software phone support, ensuring swift resolutions and minimizing downtime. Additionally, it offers software updates for eligible software, maintaining the efficiency and security of your systems. Optimize your network reliability with this essential support solution, tailored specifically for the Aruba AP 367.
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What is included in the Aruba H4YJ3E 4-Year Support Service?
The Aruba H4YJ3E 4-Year Support Service includes next business day hardware exchange for the Aruba AP 367, 9x5 hardware support, phone support for software issues, and software updates for eligible software.
What are the operational hours for hardware and software support?
The support service operates 9x5, meaning 9 hours a day, 5 days a week, for both hardware and software support.
What does \'Next Business Day Hardware Exchange\' mean?
Next Business Day Hardware Exchange means that if a hardware issue cannot be resolved remotely, a replacement hardware unit will be dispatched for delivery on the next business day.
Is phone support available for software issues?
Yes, phone support for software issues is available as part of the service package.
Are software updates included in the service?
Yes, software updates for eligible software are included in the 4-Year Support Service.
For which model is this support service applicable?
This support service is specifically for the Aruba AP 367 model.
How does one request support or file a complaint?
Support can be requested by contacting the support team via the provided phone support service during operational hours. Detailed instructions for filing complaints or opening support cases are usually provided in the service documentation.
If a hardware replacement is needed, how quickly will it be delivered?
In the event a hardware replacement is necessary, the replacement unit is typically delivered by the next business day, depending on the timing and location of the request.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
