The Aruba H3QZ7E 1-Year Foundation Care Service offers Next Business Day hardware exchange for the AP-225 access point. Enjoy 9x5 hardware support, ensuring minimal downtime and swift resolutions. This comprehensive service plan includes 9x5 software phone support and updates for eligible software, providing your network infrastructure with reliable maintenance and critical updates. Perfect for maintaining peak performance and optimal efficiency in your network operations.
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What does the Aruba H3QZ7E support service include?
The Aruba H3QZ7E support service includes hardware support with Next Business Day hardware exchange, software phone support available 9x5, and software updates for eligible software.
What is the hardware replacement policy?
The hardware replacement policy ensures Next Business Day hardware exchange if the service request is made within the defined support hours.
What are the support hours for software phone support?
The software phone support is available 9x5, which means 9 hours a day, 5 days a week.
Is software update included in the service?
Yes, the service includes software updates for eligible software.
Which hardware model does this support service apply to?
This support service specifically applies to the Aruba AP-225 hardware model.
What should I do if I need hardware replacement?
If you need a hardware replacement, you should contact Aruba support within the defined support hours to ensure Next Business Day hardware exchange.
How do I know if my software is eligible for updates?
You can verify software eligibility for updates by contacting Aruba support or checking the service agreement details.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
