The Aruba U4EA2PE offers one year of comprehensive support for the 51Xx Switch series, ensuring reliable network operations. Benefit from next business day hardware exchange and 9x5 hardware support, keeping your infrastructure running smoothly. Additionally, enjoy 9x5 software phone support and updates for eligible software, ensuring your system stays up-to-date and secure. Choose Aruba for dependable, proactive service that minimizes downtime and maximizes performance.
REQUEST A QUOTE today, and let us provide you with a prompt and professional response tailored just for you. Experience the highest standard of service at unbeatable prices.
What is included in the Aruba U4EA2PE 1Y Renewal service?
The Aruba U4EA2PE 1Y Renewal service includes Next Business Day hardware exchange for the 51Xx switch products, 9x5 hardware support, software phone support, and software updates for eligible software.
What are the support hours for the 9x5 hardware and software support?
The 9x5 hardware and software support is available during normal business hours, which are typically 9 AM to 5 PM, Monday through Friday, excluding holidays.
How does the Next Business Day hardware exchange work?
Next Business Day hardware exchange ensures that if a replacement is required for your 51Xx switch product, a replacement unit will be shipped to arrive the next business day after the support request is processed.
What is covered under software phone support?
Software phone support covers assistance with installation, configuration, and troubleshooting of eligible software for the 51Xx switch products.
What software updates are included in the renewal service?
The renewal service includes updates for eligible software associated with the 51Xx switch products. These updates ensure that your software remains current with the latest features and security patches.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
