The Aruba H3PL1E 1Y Fc Nbd Exch Ap-215 Service is your comprehensive support solution for the AP-215 access point. This service provides 9x5 hardware support with next business day hardware exchange, ensuring minimal downtime and maintaining business continuity. Additionally, it includes 9x5 software phone support and software updates, keeping your network secure and up-to-date. Ideal for businesses that need reliable and responsive technical assistance, this service package ensures your network operations run smoothly and efficiently.
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What is included in the Aruba H3PL1E 1Y Fc Nbd Exch Ap-215 Service?
This service includes 9x5 hardware support with next business day hardware exchange and 9x5 software phone support along with software updates for eligible software.
What does 9x5 support mean?
9x5 support means that support is available 9 hours a day, 5 days a week during business hours.
What is the next business day hardware exchange?
Next business day hardware exchange ensures that if your hardware fails, a replacement will be shipped to you to arrive the next business day after the fault is confirmed.
What type of support does this service provide?
This service provides both hardware and software support. Hardware support includes next business day exchange, and software support includes phone support and updates.
For which hardware is this service applicable?
This service is applicable for the Aruba AP-215 hardware.
Can I receive phone support for software issues with this service?
Yes, you can receive 9x5 phone support for software issues as part of this service.
Are software updates included in this service?
Yes, software updates for eligible software are included in this service.
Who should I contact for support under this service?
You should contact Aruba support services for assistance under this service agreement.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
