Frequent Ask Questions
What is the Poly 38350-12 EHS Cable APC-42?
The Poly 38350-12 EHS Cable APC-42 is an Electronic Hook Switch (EHS) cable that enables remote call control with certain Poly (formerly Plantronics) headsets and Cisco phones.
Which devices are compatible with the Poly 38350-12 EHS Cable APC-42?
This cable is designed to work with specific Cisco phone models. For exact compatibility, please refer to the product specifications or consult the manufacturer\'s documentation.
What functionality does the EHS cable provide?
The EHS cable allows users to answer, end, and control calls remotely directly from their headset, providing greater mobility and convenience compared to using the phone\'s handset.
How do you install the Poly 38350-12 EHS Cable APC-42?
Installation generally involves connecting the EHS cable to both your Poly headset and the appropriate port on your Cisco phone. Detailed installation instructions are available in the product manual.
Do I need additional software for the EHS functionality?
No additional software is typically required, but it may be necessary to ensure that your phone\'s firmware is up-to-date to support EHS functionality.
Can the Poly 38350-12 EHS Cable APC-42 be used with any headset?
This EHS cable is specifically designed for use with certain Poly headsets. It\'s important to verify that your headset model is compatible before purchasing.
Are there specific settings I need to configure on my Cisco phone to use the EHS cable?
Some Cisco phone models may require configuration changes to enable the EHS functionality. Consult your phone\'s manual or your IT administrator for detailed instructions.
Will the EHS cable impact the audio quality of my calls?
No, using the EHS cable should not degrade the audio quality of your calls. It only facilitates remote call control without affecting signal integrity.
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