Frequent Ask Questions
What is included with the Poly 7230-87600-012 GC8 Touch Controller with Studio R30 VC Camera?
The package includes the GC8 touch controller, the Studio R30 video conferencing camera, and the necessary cables and accessories for setup.
Is the Poly Studio R30 VC Camera suitable for small rooms?
Yes, the Poly Studio R30 VC Camera is designed specifically for small meeting rooms and huddle spaces, providing high-quality video and audio performance.
What type of connections does the GC8 Touch Controller support?
The GC8 Touch Controller supports various connections including HDMI and USB for connecting to other devices and displays.
Does the Poly Studio R30 provide AI-driven features for video conferencing?
Yes, the Poly Studio R30 includes AI-driven features such as automatic group framing and speaker tracking to enhance the video conferencing experience.
Can the Poly GC8 Touch Controller be used with BYOD (Bring Your Own Device) setups?
Yes, the GC8 Touch Controller supports BYOD setups, allowing users to connect their own laptops or devices for video conferencing.
What operating systems are compatible with the Poly GC8 Touch Controller and Studio R30 Camera?
The Poly GC8 Touch Controller and Studio R30 Camera are compatible with major operating systems including Windows and Mac OS.
Does the Poly Studio R30 VC Camera have a built-in microphone?
Yes, the Poly Studio R30 VC Camera comes with a built-in microphone array that provides clear audio pickup during video conferences.
Is the Poly GC8 Touch Controller easy to install and configure?
Yes, the Poly GC8 Touch Controller is designed for easy installation and configuration with user-friendly interfaces and comprehensive guides.
What is the video quality provided by the Poly Studio R30 VC Camera?
The Poly Studio R30 VC Camera offers high-definition video quality, ensuring clear and detailed visuals during video conferencing.
Can the Poly GC8 Touch Controller be mounted on a wall or a table?
Yes, the GC8 Touch Controller can be mounted on both wall and table setups for flexible installation options.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
