Frequent Ask Questions
What is the Palo Alto PAN-PA-5260-URL4-3YR-HA2-R URL Filtering Subscription?
This is a 3-year prepaid renewal subscription for URL filtering on a Palo Alto Networks PA-5260 device in a High Availability (HA) pair setup. It provides advanced web protection and control by filtering access to malicious or inappropriate websites.
What devices is this subscription compatible with?
This subscription is specifically designed for the Palo Alto Networks PA-5260 security appliance.
What does the URL filtering subscription offer?
It offers protection against web-based threats, helps to prevent access to malicious sites, and allows for the enforcement of browsing policies to ensure compliance with organizational standards.
How is this subscription activated?
Upon purchase, the subscription is activated using the provided authorization code, which must be entered into the device management interface of the PA-5260 appliance.
Is this subscription necessary for both devices in an HA pair?
Yes, each device in the HA pair requires its own subscription to ensure consistent URL filtering and protection across the HA setup.
Does the subscription include updates?
Yes, the URL filtering subscription includes regular updates to the URL database to protect against new and emerging web-based threats.
Can the subscription be transferred to another device?
No, subscriptions are tied to the specific devices they are purchased for and cannot be transferred to other devices.
How does URL filtering enhance network security?
By preventing access to malicious, inappropriate, or non-compliant websites, URL filtering reduces the risk of infections, data breaches, and ensures that users abide by corporate browsing policies.
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Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
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Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
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We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
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If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
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Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
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