Frequent Ask Questions
What is the PAN-PA-5220-URL4-3YR-HA2-R?
The PAN-PA-5220-URL4-3YR-HA2-R is a URL Filtering Subscription for Palo Alto Networks PA-5220 firewalls. It is a 3-year prepaid renewal for devices in a High Availability (HA) pair configuration.
What does the subscription include?
The subscription includes access to Palo Alto Networks\' URL filtering database, which helps to protect your network by preventing users from accessing malicious or inappropriate websites. It also includes regular updates and support for the duration of the subscription period.
How do I activate the subscription?
To activate the subscription, you need to log in to your Palo Alto Networks account, navigate to the license management section, and enter the activation code provided upon purchase. Follow the on-screen instructions to complete the activation process.
Is this subscription for a single device or multiple devices?
This subscription is intended for devices in an HA pair configuration, meaning it covers two devices working together in High Availability mode for redundancy and failover purposes.
Can I use this subscription with other models of Palo Alto Networks firewalls?
No, this specific subscription is designed for the PA-5220 model. It is not compatible with other models of Palo Alto Networks firewalls.
What happens if I do not renew my subscription?
If you do not renew your subscription, you will lose access to the URL filtering database and will no longer receive updates or support. This could leave your network vulnerable to new web-based threats.
Can I get support during the subscription period?
Yes, the subscription includes access to Palo Alto Networks\' support services. You can contact their support team for assistance with any issues related to URL filtering and the PA-5220 firewall.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
