Frequent Ask Questions
What is the HPE H6KW1PE 1Y Pw Pc 24X7 Wdmr Dl20 Gen9 Svc?
The HPE H6KW1PE is a 1-year Post-warranty Proactive Care service that provides 24x7 support for the HPE DL20 Gen9 server. It includes the next-business-day hardware replacement service and Workload-Driven Monitoring & Reporting (WDMR).
What does 24x7 support entail?
24x7 support means that you have access to support services 24 hours a day, 7 days a week. This includes technical support and access to HPE experts whenever you need them.
What is included in Workload-Driven Monitoring & Reporting (WDMR)?
Workload-Driven Monitoring & Reporting (WDMR) involves proactive monitoring of your system workload to identify potential issues before they become problems and provide detailed reports for your IT environment.
Is WDMR included in the 1-year service?
Yes, the HPE H6KW1PE 1Y Post-warranty service includes Workload-Driven Monitoring & Reporting as part of its comprehensive support package.
What types of technical issues are covered by this service?
This service covers a wide range of technical issues including hardware failures, system performance issues, and configuration problems. It aims to ensure the uptime and optimal performance of your HPE DL20 Gen9 server.
How do I initiate a support request?
You can initiate a support request by contacting HPE support through their dedicated support channels. You will be connected to a technical expert to assist with your issue.
Can this service be renewed after one year?
Yes, you can renew the service for continued support beyond the one-year period. It is recommended to get in touch with HPE support to explore renewal options.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
