Frequent Ask Questions
What is the HPE H2EV9PE 1Y Pw Pc 24X7 Wdmr Bl460C Gen9 Svc?
The HPE H2EV9PE service is a 1-year, 24x7 hardware support package for the HPE BL460c Gen9 servers. This service provides comprehensive support to help ensure your IT systems are operating optimally.
What does 24x7 support include?
24x7 support ensures that you have access to technical assistance at any time, day or night, throughout the year. This includes remote troubleshooting, diagnosis and, if necessary, arranging for an HPE technician to come on-site to repair the issue.
What does WDMR stand for?
WDMR stands for "Defective Media Retention," which means that if a hard drive fails, you have the right to keep the defective drive to ensure the security of your sensitive data, even after it has been replaced.
What equipment is covered under this service?
This service covers the HPE BL460c Gen9 servers, which are part of the HPE BladeSystem portfolio. This ensures that these servers receive priority technical support and maintenance services.
How do I access HPE technical support?
Accessing HPE technical support is straightforward. You can contact them through phone support or via online chat services. Additionally, Service Portal access may be available for logging support cases and tracking resolution progress.
Is preventive maintenance included in this service?
Preventive maintenance is not typically specified under the 1Y Pw Pc 24X7 Wdmr service. However, the 24x7 support includes proactive monitoring and prompt handling of any issues to prevent downtime.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
