Frequent Ask Questions
What is included in the HPE U7AW0E 4Y CTR DL180 Gen9 Procare Service?
This service includes 4 years of HPE Proactive Care support for the DL180 Gen9 server, featuring comprehensive hardware and software support, proactive monitoring, problem prevention, rapid hardware replacement, and access to HPE technical experts.
What is Proactive Care?
Proactive Care is a service offered by HPE that combines both reactive and proactive support elements. It includes proactive monitoring, rapid access to technical experts, and ongoing improvements and recommendations to optimize system performance and prevent issues.
How does proactive monitoring work in this service?
Proactive monitoring continuously scans the system for potential issues and performance bottlenecks. If any potential issue is detected, HPE experts will proactively address it, often before it impacts your business operations.
Who can I contact for technical support under this service?
Under the HPE U7AW0E 4Y CTR DL180 Gen9 Procare Service, you will have direct access to HPE’s elite technical experts who provide support, troubleshooting, and escalation management if needed.
What kind of hardware support is provided?
This service includes comprehensive hardware support, which includes rapid replacement of defective parts, ensuring minimal downtime and maintaining continuous business operations.
If there is a hardware failure, how quickly can I expect a resolution?
In case of a hardware failure, HPE commits to rapid hardware replacement to minimize downtime. The exact response and resolution time can vary depending on your location and specific service agreements.
Can I customize the support levels in the HPE U7AW0E 4Y CTR DL180 Gen9 Procare Service?
The service is designed to offer a range of support levels, but it is best to discuss customization with an HPE representative to understand all available options and tailor the service to meet your specific needs.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
