Frequent Ask Questions
What is HPE U7AU8E 4Y Nbd Dl180 Gen9 Procare Service?
The HPE U7AU8E 4Y Nbd Dl180 Gen9 Procare Service is a support package designed to enhance the operational efficiency and longevity of HPE ProLiant DL180 Gen9 servers. The service includes support and maintenance to ensure optimal performance and minimal downtime.
What does "Nbd" stand for in this service description?
"Nbd" stands for Next Business Day. This indicates that the service includes next business day on-site support in case of any hardware issues or failures.
What kind of support is included in this HPE Procare Service?
This service includes next business day hardware support, proactive support measures, and access to HPE technical resources. It also includes firmware and software updates to ensure your server is up-to-date with the latest patches and performance improvements.
Is customer support available 24/7?
While the on-site support is next business day, customers have access to 24/7 remote support where they can reach out to HPE technical experts for assistance at any time.
Can this service be extended beyond 4 years?
Yes, customers typically have the option to extend their support service beyond the initial 4 years. It\'s advisable to contact HPE directly to discuss the extension options available for the ProLiant DL180 Gen9 server.
Does this service include proactive maintenance?
Yes, the Procare Service includes proactive monitoring and maintenance to help predict and prevent issues before they impact system performance. This proactive approach ensures smoother operation and reduces the risk of unexpected downtime.
How do I initiate a support request under this service?
Support requests can be initiated via the HPE support portal, by phone, or by contacting your assigned HPE support representative. Once a request is submitted, HPE will coordinate the necessary support actions based on the service level agreement.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
