The HPE U2UN5PE 1-Year Post Warranty Next Business Day DL160 G6 Foundation Care Service delivers reliable support for your HPE hardware. This service ensures expert troubleshooting and repair, covering your ProLiant DL160 G6 server components. With next business day on-site response, your IT infrastructure maintains its performance and uptime. Trust HPE's comprehensive service to keep your hardware running smoothly, mitigate downtime, and extend the life of your server.
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What is the HPE U2UN5PE 1Y Pw Nbd Dl160 G6 Fc Svc?
The HPE U2UN5PE is a service package that offers a 1-year post-warranty next business day (NBD) hardware support for the HPE ProLiant DL160 G6 server.
What does the "Next Business Day" support mean?
Next Business Day (NBD) support means that if an issue is reported, an HPE authorized representative will respond on the next business day to provide hardware repair services for the product covered under this service agreement.
Which server model is supported under this service?
This support service is specifically designed for the HPE ProLiant DL160 G6 server.
Is this service a post-warranty service?
Yes, the HPE U2UN5PE service is a post-warranty support service, which extends hardware support beyond the standard warranty period for an additional year.
What type of issues are covered under the HPE U2UN5PE service?
This service primarily covers hardware malfunctions and failures. It ensures that any hardware-related problem is addressed promptly, with parts and labor provided as needed.
How do I contact support if I have an issue?
You can contact HPE support through their official customer service channels, including phone support, email, and HPE\'s online support portal, to report an issue and request service.
Does this service include software support?
No, the HPE U2UN5PE service primarily focuses on hardware support. For software-related issues, you will need to refer to HPE\'s software support services if available.
What should I do if my server needs a hardware replacement?
If your server requires a hardware replacement, you will need to contact HPE support. An authorized representative will diagnose the issue and arrange for the required hardware replacement and service.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
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We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
