The HPE U6E74E 5-Year 4-Hour 24x7 with Defective Media Retention (DMR) Proactive Care Service for DL380E servers offers rapid response and around-the-clock support. Ensure your HPE DL380E server's peak performance and availability with comprehensive, proactive technical assistance from certified experts. This service includes swift issue resolution, potential problem prevention, and enhanced operational guidance tailored to your IT environment's specific needs, reducing downtime and ensuring business continuity.
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This is a comprehensive support service provided by Hewlett Packard Enterprise (HPE) for the DL380E server. It offers 24x7 support with a guaranteed 4-hour response time, ensuring that your server issues are addressed promptly and efficiently.
It means that the service is provided for 5 years with a 4-hour response time, 24 hours a day, 7 days a week. The "W/Dmr" indicates that the service includes Defective Media Retention (DMR), which allows you to retain defective drives that contain sensitive data.
This service is ideal for businesses that require constant server uptime and cannot afford prolonged downtimes. It is especially useful for organizations with critical applications running on HPE DL380E servers.
Benefits include high availability, quick issue resolution, access to HPE\'s technical experts, preventative measures to minimize downtime, and the ability to retain defective storage media for security reasons.
You can contact HPE support by referring to the contact details provided in your service agreement documentation. Support is available 24x7 with guaranteed 4-hour response times.
Yes, there is an SLA that guarantees a 4-hour response time for troubleshooting and resolving issues. This ensures that any server problems are handled promptly to maintain business continuity.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
