Frequent Ask Questions
What is the HPE U6E54E service?
The HPE U6E54E service is a Proactive Care service intended for HPE DL380E servers. It offers 4 years of support with a 4-hour response time, 24x7 availability, and Defective Media Retention (DMR).
What does a 4-hour response time mean?
A 4-hour response time means that a Hewlett-Packard Enterprise (HPE) technician will respond to any support request within 4 hours of the initial call or case being opened.
What does 24x7 support include?
24x7 support includes assistance at any time, day or night, every day of the year, including holidays. This level of support ensures that issues can be addressed promptly at any time.
What is Defective Media Retention (DMR)?
Defective Media Retention (DMR) is a feature of the service that allows customers to retain control of defective hard drives or other media, rather than returning them to HPE. This can be important for customers who need to comply with various data security or regulatory requirements.
Who should consider the HPE U6E54E service?
This service is ideal for enterprises that need reliable, round-the-clock support for their HPE DL380E servers, particularly in environments where uptime and data security are critical.
How do you contact support for this service?
Support can be contacted through the HPE support hotline or by opening a case through the HPE support portal. Detailed instructions will be provided when the service is purchased.
What is included in Proactive Care services?
Proactive Care services typically include preventive support activities, personalized technical advice, regular health checkups, and recommendations to improve the performance and reliability of your IT environment.
Can I upgrade from standard warranty to this service?
Yes, upgrading from a standard warranty to the HPE U6E54E service is possible. Contact your HPE representative or authorized HPE service provider for details on how to upgrade.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
