Ensure your enterprise servers are always up and running with HPE U6C93E 3-Year 4-Hour 24x7 Procare Service for ML350E. Delivering around-the-clock hardware support, this service guarantees a four-hour response time, ensuring minimal downtime and maximizing productivity. Tailored for HPE's Proliant ML350E servers, this comprehensive support package includes expert technical assistance, priority access to spare parts, and proactive remote monitoring, empowering your IT infrastructure with reliability and efficiency. Keep your critical business operations moving smoothly with HPE's dedicated and responsive Procare Service.
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What is included in the HPE U6C93E 3Y 4H 24X7 Ml350E Procare Service?
This service includes 24x7 support with a 4-hour response time for hardware issues and access to Proactive Care services for three years. It covers technical support, parts, and labor as needed.
How do I access HPE support for this service?
You can access HPE support by contacting their support center via phone or their support portal. You will need to provide your service contract number.
Is the on-site visit part of the service coverage?
Yes, the HPE U6C93E 3Y 4H 24X7 Ml350E Procare Service includes on-site support for hardware issues with a four-hour response time.
What kind of preventive maintenance is provided?
Proactive Care service includes preventative maintenance strategies such as firmware updates, system health checks, and early diagnostics to prevent potential issues.
Are software issues covered under this service?
Software support is typically not included; the service primarily focuses on hardware support, though limited assistance with firmware may be available.
What is the response time for hardware issues under this service?
The service provides a 4-hour response time for hardware issues. HPE aims to have an expert on-site within four hours from the time an issue is reported.
How can I register my product for HPE U6C93E Procare Service?
To register your product, use the HPE support portal and enter your service contract details. Ensure your product is registered to streamline access to the support benefits included in the service.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
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We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
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