The Aruba H5HH9E 5 Year Foundation Care Service ensures optimal performance and reliability for your network. Ideal for the 7210-K12 128AP, this service provides Next Business Day hardware replacement and expert technical support, ensuring minimal downtime and continuous network operation. With Comprehensive Defective Media Retention (CDMR), you can maintain control over sensitive data. Enjoy peace of mind with professional assistance and proactive support to keep your network running smoothly.
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What is the Aruba H5HH9E 5 Year Foundation Care Next Business Day With Cdmr 7210-K12 128Ap Service?
This is a support service package offered by Aruba that provides next business day hardware replacement and 24x7 technical support for Aruba 7210-K12 controllers covering up to 128 access points. It also includes Comprehensive Defective Material Retention (CDMR), allowing customers to retain failed hardware components.
Who can use this service?
This service is designed for Aruba customers who rely on the 7210-K12 access points and require reliable, expedited hardware replacement and advanced technical support to minimize network downtime.
What does \'Next Business Day\' mean in this context?
\'Next Business Day\' means that if there is a hardware failure, a replacement part will be shipped for delivery on the next business day, provided the service request is processed within the agreed-upon response time.
What is Comprehensive Defective Material Retention (CDMR)?
CDMR is a service enhancement that allows customers to keep defective hardware components that are replaced under warranty or support services. This is particularly important for customers with sensitive data or specific compliance requirements.
How do I access technical support for this service?
Customers can access technical support through Aruba\'s 24x7 support channels, including phone and online chat, to troubleshoot and resolve issues quickly whenever they occur.
Is this service available globally?
Yes, Aruba\'s support services, including the Foundation Care package, are available worldwide, but availability and response times might vary depending on the region.
How do I report an issue or request a service?
Issues or service requests can be reported through Aruba\'s official support website or customer support hotline. Detailed instructions are usually provided upon service activation.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
