Frequent Ask Questions
What does the Aruba H5HG3E 4 Year Foundation Care 24X7 With CDMR 7210-K12 128Ap Service cover?
The Aruba H5HG3E service provides comprehensive support and care for 4 years, ensuring 24x7 technical assistance. It also includes Collaborative Defective Media Retention (CDMR) to help maintain security and compliance when dealing with hardware issues.
How can I get technical support for my Aruba product under this service?
With the 24x7 support option, you can contact technical support anytime via phone or online case submission, ensuring you receive prompt assistance whenever needed.
What is CDMR in the context of Aruba H5HG3E service?
CDMR stands for Collaborative Defective Media Retention. It allows you to retain defective media components that contain sensitive data, ensuring that they do not leave your control which is crucial for maintaining security and compliance with data protection regulations.
Is the Aruba H5HG3E service available globally?
Yes, this service is designed to be available globally, giving you the support you need regardless of your location.
What types of issues are covered under this support plan?
The support plan covers a wide range of issues including hardware failures, software troubleshooting, and general technical support, ensuring comprehensive coverage for your Aruba product.
Are software upgrades included in the Aruba H5HG3E service?
Yes, the service includes access to software updates and patches, ensuring your systems remain up-to-date and secure.
How does the service handle hardware replacement?
In the event of hardware failure, the support service ensures quick replacement of defective parts to minimize downtime and maintain operational efficiency.
Can I customize my support plan with additional services?
Yes, Aruba provides options to customize support plans to better meet your specific needs and requirements. You can discuss available options with an Aruba representative to tailor the service to your organization\'s needs.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
