The Aruba H3UG0E 4 Year Foundation Care Service ensures optimal performance and reliability for your Clearpass 500 Appliance. This comprehensive service offers next business day exchange, guaranteeing minimal downtime and uninterrupted operation for your critical network infrastructure. Designed to provide peace of mind, this service package includes expert technical support and swift replacement of eligible hardware, making it an essential choice for maintaining seamless enterprise security and network functionality.
REQUEST A QUOTE today, and let us provide you with a prompt and professional response tailored just for you. Experience the highest standard of service at unbeatable prices.
What does the Aruba H3UG0E 4 Year Foundation Care Next Business Day Exchange service cover?
This service covers hardware replacement with next business day exchange of defective parts for the Aruba Clearpass 500 Appliance for a duration of 4 years.
What is the response time for the next business day exchange?
The response time ensures that a replacement part or unit is shipped out on the next business day following the recognition of a hardware failure.
Is software support included in this service?
Yes, the service includes software support for the duration of the coverage. This includes access to updates and technical assistance regarding the Clearpass 500 Appliance software.
What should I do if my hardware fails?
In case of hardware failure, contact Aruba\'s technical support. They will diagnose the issue and, if necessary, initiate the next business day exchange process.
How can I reach technical support?
You can reach technical support through the contact information provided with your service agreement. This typically includes phone support, email, and online support portals.
Who is eligible for this service?
This service is available to customers who have purchased the Aruba H3UG0E 4 Year Foundation Care Next Business Day Exchange at the time of their Clearpass 500 Appliance purchase.
Does the service include on-site repair?
No, this service provides next business day hardware exchange, not on-site repair services. The defective part or unit is replaced and must be returned to Aruba.
What happens if the hardware issue occurs outside of business hours?
Issues reported outside business hours will be addressed on the next business day. The next business day exchange processing will begin once the issue is reported during business hours.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
