The Aruba H5BB4E is a 3 Year Foundation Care service designed for the Clearpass 5K Hardware Appliance. This service guarantees Next Business Day Exchange, ensuring minimal downtime and optimal performance for your network security infrastructure. With high-speed support and expert technical assistance, the H5BB4E service helps maintain your appliance's reliability and efficiency, securing your business operations with prompt and professional care. Keep your enterprise network robust and responsive with Aruba's dedicated service and support.
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What is included in the Aruba H5BB4E 3 Year Foundation Care Service?
The Aruba H5BB4E 3 Year Foundation Care Next Business Day Exchange service includes hardware replacement with next business day delivery, 24/7 technical support, and access to software updates and patches for the Clearpass 5K Hardware Appliance.
What does \'Next Business Day Exchange\' mean?
\'Next Business Day Exchange\' means that if your hardware appliance fails, a replacement unit will be dispatched to arrive the next business day after your call is logged.
Who can I contact for technical support under this service?
Under this service, you can contact Aruba\'s technical support team 24/7 for assistance with your Clearpass 5K hardware appliance.
Is software support included in the Aruba H5BB4E Foundation Care service?
Yes, software support is included, which provides access to updates, patches, and technical support for software-related issues.
How do I initiate a hardware exchange?
To initiate a hardware exchange, you need to contact Aruba\'s customer support to log a hardware failure. They will arrange for a replacement to be shipped to you with next business day delivery.
Do I have to return the faulty hardware?
Yes, you are typically required to return the faulty hardware to Aruba after receiving the replacement unit as part of the exchange process.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
