The Aruba U3LV0E 3-Year Next Business Day Exchange Service for the 5500-48 High Switch delivers dedicated 9x5 hardware support, ensuring your network runs smoothly without extended downtime. This service includes next business day hardware exchange and comprehensive software phone support. Additionally, you'll receive software updates for eligible devices, ensuring your switch stays current with the latest enhancements and security features. Depend on Aruba's expert service for reliable performance and prompt assistance.
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The Aruba U3LV0E is a support service for the 5500-48 Hi Switch. It includes 3 years of hardware support, with next business day hardware exchange, as well as 9x5 software phone support and software updates for eligible software.
"Next business day hardware exchange" means that if a hardware issue is reported and requires a replacement, the replacement hardware will be shipped and is expected to arrive the next business day.
9x5 support refers to support availability during business hours (9 hours a day, 5 days a week). This includes both hardware and software support during those times.
The service includes phone support for software issues and access to software updates for eligible software. This ensures that your system has the latest features and security enhancements.
Yes, hardware support under the Aruba U3LV0E service is provided during business hours as part of the 9x5 support offering.
Issues reported outside the 9x5 support window will be addressed when the support desk reopens, and next business day hardware replacement will still apply once the issue is logged.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
