The Aruba U3LU3E 5500-24 EI Switch service offers comprehensive 3-year support, including next business day hardware exchange and expert 9x5 hardware support. Enjoy reliable 24-port switching with enhanced security and performance features for optimal network efficiency. Benefit from timely software phone support and ongoing software updates, ensuring your network stays current and robust. Ideal for businesses seeking dependable, high-performance network solutions with expert support.
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What is included in the Aruba U3LU3E 3Y Nbd Exch 5500-24 Ei Swt Fc Svc 5500-24 Ei Switch support package?
The Aruba U3LU3E 3Y Nbd Exch 5500-24 Ei Swt Fc Svc 5500-24 Ei Switch support package includes hardware support with next business day hardware exchange, 9x5 software phone support, and software updates for eligible software.
What does "Next Business Day Hardware Exchange" mean?
"Next Business Day Hardware Exchange" means that if there is a hardware issue with your Aruba 5500-24 Ei Switch, the support team will provide a replacement unit on the next business day after the issue has been confirmed.
What is 9x5 software phone support?
9x5 software phone support refers to technical assistance provided over the phone during business hours (9 AM to 5 PM, Monday through Friday). This support covers help with software-related issues.
Are software updates included in the support package?
Yes, the support package includes software updates for eligible software, ensuring your device is running the latest software versions and benefiting from improvements and new features.
How do I initiate a hardware exchange under the next business day support?
To initiate a hardware exchange, contact the Aruba support team. They will guide you through the process, confirm the issue, and arrange for a replacement unit to be delivered by the next business day.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
