Optimize your network performance with the Aruba H1YZ3E 3-Year Full Coverage service for the 2930F 24G 4SFP PoE+ switch. This comprehensive support package includes 24x7 hardware support, ensuring a 4-hour onsite response for critical issues. Additionally, benefit from round-the-clock software phone support and continuous software updates for eligible software, guaranteeing your network stays updated and secure. Enhance operational efficiency and maintain high availability with Aruba’s reliable support.
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What is the Aruba H1YZ3E 3Y Fc Support Service?
The Aruba H1YZ3E 3-Year Foundation Care support service provides 24x7 hardware and software support including on-site hardware replacement with a 4-hour response time, around-the-clock phone support, and software updates for eligible software.
What devices are covered under this service?
This service covers the Aruba 2930F 24G 4SFP POE Switch (Part number 2930F 24G 4SFP POE TA).
What is the hardware support response time?
The service includes a hardware support response time of 4 hours, which means a technician will be on-site within 4 hours of the issue being reported.
Are software updates included in this service?
Yes, software updates are included for eligible software during the 3-year service period.
What hours is phone support available?
Phone support is available 24 hours a day, 7 days a week.
How do I initiate a support request?
You can initiate a support request by calling the designated phone support number provided by Aruba or through their support portal.
What kind of issues does this support cover?
This support covers hardware failures, software issues, and updates, as well as technical guidance and troubleshooting assistance.
What is included in the on-site hardware support?
The on-site hardware support includes the arrival of a certified technician to replace faulty hardware components.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
